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RETURN POLICY - Our track record is impeccable. We have received nothing but praise for the excellent quality that we provide to our customers. Even though we have never received a complaint for our urbansoundscapes music to date, we do stand behind our product. Urbansoundscapes.com provides support for customer inquiries prior to as well as during the purchase to insure that the customer is fully informed and satisfied with their selection before they complete their transaction. Due to the nature of ‘Digital’ commerce and downloadable products we understandably have a no refund policy, since our MP3s, once downloaded, cannot really be `returned`. However, if you are unsatisfied with the MP3 or MP3s you have purchased, we will make sure to either improve the quality of the MP3s to your satisfaction or you can choose an alternate MP3/MP3s. Urbansoundscapes.com warrants the MP3 files to be free from defect. Defective files will be replaced free of charge, providing we are notified within 48 hrs.
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